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 📝 Interview-Style Notes: Intune & Autopilot Troubleshooting

I’m sharing these interview-style answers as part of my self-study notes and interview preparation for Microsoft Intune and Windows Autopilot.

Writing them in Q&A format helps me structure my thinking and explain issues clearly during interviews. 🙈 🙉 🙊 

🔧 Microsoft Intune – Interview Q&A Notes

❓ Device is not enrolling into Intune. How do you troubleshoot?

💠 Answer:

👉 I first verify the user has an Intune license and confirm MDM authority is 

 set to Microsoft Intune.

👉 Next, I check the MDM user scope and ensure the device is Azure AD 

 joined or Hybrid joined.

👉 From the portal (Devices → Enroll devices → Automatic enrollment), I 

 confirm enrollment settings.

👉 Finally, I review Company Portal enrollment logs and trigger a manual 

 sync.

❓ Application deployment shows Pending or Failed. What do you check?

💠Answer:

 👉 I confirm the app is assigned to the correct user or device group and 

 review requirement rules like OS version and architecture.

 👉 Then I check device compliance status and app install status in

 Apps → All apps → App install status.

 👉 On the device, I review Intune Management Extension logs and trigger a

 sync.

❓ Configuration profile is assigned but not applied. How do you handle it?

💠Answer:

 👉I check for conflicting profiles and verify whether the assignment is user- 

 based or device-based.

 👉I also ensure the device supports the policy CSP settings.

 👉From Devices → Configuration profiles → Per-setting status, I identify 

 failed settings and then sync and reboot the device.

❓ Device shows Not Compliant unexpectedly. What steps do you take?

💠Answer:

 👉I review the specific compliance rule failure instead of guessing.

 Common checks include BitLocker, Secure Boot, and OS version.

 👉I also review the grace period and device ownership from

 Devices → Compliance policies.

🚀 Windows Autopilot – Interview Q&A Notes

❓ Autopilot fails at the Enrollment Status Page (ESP). How do you troubleshoot?

💠Answer:

👉I confirm the correct Autopilot deployment profile is assigned.

👉Then I verify required apps are marked as Required, since ESP can block 

 on mandatory apps.

 👉I check network and DNS connectivity and review ESP timeout and 

 blocking app settings under

👉 Devices → Windows → Windows enrollment → Deployment profiles.

❓ Autopilot profile is not applying to a device. What could be the reason?

💠Answer:

 👉I check whether the device exists in the Autopilot devices list and confirm 

 profile assignment.

 👉I also verify that group assignment completed before the device reset.

 👉From Windows enrollment → Devices, I review the deployment state and 

 re-sync if required.


#MicrosoftIntune hashtag#Autopilot hashtag#M365

 hashtag#IntuneTroubleshooting hashtag#EndpointManagement

 hashtag#InterviewPreparation hashtag#SelfStudy

 hashtag#CloudEngineering hashtag#MS102 hashtag#SC300

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